Users were not able to access the platform

Incident Report for Stensul Platform

Resolved

Components affected
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Stensul Platform

Impact
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On May 3, 2026, around 2:58 PM ET, some users were unable to access or use the Stensul platform due to an issue with a backend data service used by the application.

The incident began during rolling infrastructure maintenance, when the backend service entered an unhealthy failover state. During this period, platform operations that depended on that service were unavailable or degraded. Our team investigated the issue, restarted the affected service components, and confirmed that platform functionality had returned to normal.

Service was restored at approximately 3:11 PM ET, and the incident was fully resolved.

Final update
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The issue has been resolved. The Stensul platform is operating normally. We apologize for the disruption and any inconvenience this caused.

Posted May 03, 2026 - 14:58 EDT